For your VidaOZ orders you have a cooling off period of 14 days from the day of receipt. Within this time you can look at the article and try it like you would in a store. As soon as you put the article to use, the cooling off period has ended.
We advise you strongly to check the contents of the article directly after receipt.If it’s damaged or incomplete let us know by contacting our customer service team.
If you are unsatisfied with the article, it’s possible to return it. This is also the case for clearance and sale articles.You can return it if:
- The article is complete
- If it’s in the original packaging and in original state.
You can easily notify us of your wish to return your order by contacting us on our landine, or through submitting a request to firstname.lastname@example.org. If you want to return the products we ask you kindly to inform us within 14 days after delivery.
After the notification we will send you the return information. You can then schedule an appointment to have the item picked up. We recommend that you don’t send the product back on your own accord for the above mentioned pick up service is free of charge. When items are not as expected and you wish to return them, you need to pay the return postage yourself.
Please note that, as far as technically possible, the refund will be issued to the same account and via the same method as used to place the order.